P4P Online Printing Terms & Conditions
These are the terms and conditions on which we supply products to you, whether these are goods or services.
Please read these terms and conditions carefully before submitting your order. These terms reflect to you who we are, how we provide products, how the contract is changed and ended, what to do if there occurs a problem and other important information.
Definitions
““The Company” means the company who is purchasing goods from P4P Online Printing LTD.
“The Customer” is the company who is purchasing goods from P4P Online Printing LTD.
“Carrier” means any person or business contracted by the Company to carry the goods from the.
“Writing” includes emails or any written information via Whatsapp.
“Goods and services” mean any of the Goods that the Company offers for sale and the services related to book printing.
These terms and conditions are agreed by the Customer upon placing the order.
Pricing and Quotes
2.1. Pricing is set out in the quote given to the Customer. Quotes are valid for a period of 7 days. Quotes are only valid for the exact requirements requested and any alterations made after acceptance of the quote shall invalidate the quote.
2.2. Unless otherwise stated, all prices include packaging and delivery fees to one address in the selected country.
2.3. The Company has the right to withdraw or update any quote prior to an order being placed. If the Company’s costs increase due to a factor beyond our control, increase the price can be increased prior to delivery. The Customer will be informed prior to delivery.
2.4. If the Company changes pricing policy, orders to be placed after 7 days period shall be calculated based on the newly adjusted prices, yet it is not applied to orders completed before this adjustment.
2.5. The Company must receive the customer’s files for approval prior to accepting the order. In the event that the customer places an order and pay online without the Compnay’s approving the files in accordance with these terms, subsequent charges may be imposed, and the customer will be advised accordingly.
2.6. If the Company is unable to accept an order, it will inform the Customer in writing. Reasons include but are not limited to: the Company may be unable to meet the customer’s deadline, the Company’s ability to purchase raw materials or an error in the quote given to the Customer.
2.7. If the Customer places an order based on the incorrect payment amount or delivery time because of any error in the price calculation, which is unlikely, the Company has right to change the price, delivery time or product specifications, or reject the order. In such case the Customer has right to cancel the order and can be fully refunded, or place the order based on the new quotation.
Payments
3.1. Payment is required before starting the production of your book. The Company requires full payment in advance, the customer must make a payment immediately at the time of the order.
3.2. The customer must make payment for all work by credit or debit card, cheque or bank transfer to the account which the Company provides for the customer.
3.3. the Company may withhold orders from production if payment is not received as required and on time.
3.4. In the event of insolvency, liquidation, bankruptcy or dissolution of the customer’s company, the directors will be liable for any outstanding or overdue debt.
3.5. The customer may not withhold payment of any invoice or other amount due to P4P Online Printing LTD by reason of any right to offset or counter-claim which the customer may have or allege to have for any reason whatsoever.
VAT
4.1. All prices are exclusive of VAT, other taxes and other levies that are imposed or charged by local and national authorities.
4.2. When uploading files to the Company’s website, the Customer shall be responsible for informing the Company whether VAT is applicable to the products ordered.
4.3. If the Company notices or is informed that the Customer has selected the wrong option, the Company will seek to rectify the error. The Company will either reimburse the Customer for overpaid VAT or endeavour to collect unpaid VAT from the Customer. The Company has the right to withhold the products until payment has been made in full.
Delivery of Goods
Delivery will be made by post or courier depending on the size of the order. The Company will at its discretion select which service to use at point of dispatch. Where able, the Company will make available tracking information to the Customer.
Delivery to one address will be included in the cost of the order, and all costs must be paid in full before the Company will despatch the order.
Delivery period starts after the submission of all digital documents, payments and confirmation of the blueprint. The first day is the next business day. If you complete one of the required elements after 17:00, the order will be estimated to be received on the next business day.
The Company may deliver in two or more batches.
Delivery is made to the street door of the building or from the garden/field boundary to the street.
The Company gives an estimated delivery time on the website. It is not guaranteed to deliver the order on the date shown. The Company will not be held liable for refunds or any loss of Customers due to orders delivered outside of the estimated time. The Company is not liable for any delays due to a third-party delivery service. In case of early delivery, the Customer must receive the goods.
The Company give an estimated delivery time on the website. It is not guaranteed to deliver the order on the date shown. The Company will not be held liable for refunds or any loss of Customers due to orders delivered outside of the estimated time. The Company is not liable for any delays due to a third-party delivery service. In case of early delivery, the Customer must receive the goods.
If the Customer is not available for delivery at the estimated time, it is the Customer’s responsibility to pick up the order from the carrier company. In such case, the Customer accepts the extra fee that the carrier company may charge for storage. If delivery cannot be made due to this situation, the order shall be deemed to have been received by the Customer.
The Customer has no right to refrain from receiving the order for any reason. If the Customer behaves in this way, the Company is not obliged to deliver for a second time. However, if the Customer requests a second delivery, extra charges for the delivery and storage cost shall be paid by the Customer.
If the order is sent for delivery second time, which the Company is not obliged to deliver again, all extra charges covering the second delivery and storage shall be paid by the Customer. The Customer must receive the delivery from the carrier and have the receipt/invoice of the delivery in order to raise any claim, complaint or objection.
The Company delivers the work only within the United Kingdom.
Copyright and Content
The Customer is responsible for ensuring that they own the intellectual property rights or have been granted the appropriate license for any content and images contained in the book/product ordered from the Company.
The Customer shall be liable to pay all liabilities, costs, expenses, damages and losses (including direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) incurred or suffered by the Company arising out of or in connection with any claim made against the Company for actual or abstract infringement of a third party’s intellectual property rights arising out of or in connection with the printing of the work/order.
The Company shall not print any material which it considers, in its sole discretion, to be unlawful or libellous, morally offensive, or politically extreme. The Company shall be indemnified by the Customer against all liabilities, costs, expenses, damages and losses (including direct, indirect or consequential losses, loss of profits, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) incurred by us arising out of or in connection with any claim made against the Company for printing such material.
All messages, graphics and layout on the Company’s website are for the sole purpose of informing the Customers. Using the website is at the Customer’s own risk. All data herein is protected under copyright; copying and printing of the entire website is only permitted for the purpose of placing an order with the Company. Each act of processing, copying, dissemination or public display exceeds usual utilization and represents an offense against copyright law, which will be pursued criminally with a demand for compensation. All other trademarks, product names and company names quoted, as well as their logos on the Company’s website, are the sole property of the respective owners. All rights reserved.
The Company does not accept any responsibility for violations of intellectual rights and trademarks. All responsibility in these matters lies with the customer.
Manufacturing Tolerances and Differentiations
Within the manufacturing process, the Company has certain tolerances. Upon accepting these Terms and Conditions, the Customer accepts that a product will not be classed as defective if any errors fall within these tolerances. Thus, the Customer cannot reject the order, or implement a penalty, or request the change (replacement or reprint) of the product because of the following reasons.
7.1. Colour variation. Following slight colour variations are deemed acceptable by the Customer:
The misalignment in colours up to 1 mm.
The colour variations between the screen colour system and offset printing system.
The colour variations between the colours on your screen and the finished product.
The colour variations in the different pages and in the same page of a book.
The colour variations between different copies of same delivery.
The colour variations between the first order and the unplanned further orders.
7.2. Product size and margins.
Up to 4 mm variation in the finished size of the products
Misalignment in the embossings, spot UV varnish, up to 2 mm
Misalignment in the junctions of pages and cover up to 2 mm
Misalignment in the folding up to 2 mm
Misalignment in the book spine up to 2 mm
Mistakes caused by the design
Defaults caused from the running direction of paper
Damages caused from the storage or transportation of customers itself
Other small damages or inaccuracies from the folding, cutting, creasing or packaging
7.3. Products. Products may vary slightly. Although the company will make every effort to be as accurate as possible because our products are handmade, all sizes, weights, capacities, dimensions, and measurements indicated on our website have a 2% tolerance.
7.4. Quantity. There might be within plus or minus 5% difference between the ordered quantity and delivered quantity. If the delivered products are less than the ordered, the Company refunds the missing quantities amount by calculating from the unit price of the printing order.
7.5. Paper stock. The Company will use the paper stock as shown on the quotation, but this may be sourced from different suppliers. Therefore, there may be slight differences in the paper feel and print reproduction. In such case, the job will not be classed as defective. The Company may use different papers from the paper sample chart without warning or approval of the Customer. Alternative paper must be in the same type as the order (such as woodfree offset, matt coated etc.).
7.6. Design.The Company may make some arrangements on the graphic work (such as fonts, font sizes or places of visuals) for conforming the document to its own standards, which is a rare situation. During the manufacturing process the company uses various printing machines, paper stocks and ink types. This can result in spine size fluctuation of up to 2mm. The Company will make every effort to match the design during the manufacturing process. However, if the book spine falls within the 2mm tolerance the finished product will not be classed as defective.
7.7. Product care.The paper and printing process used by the Company (as with most printed products) can be affected by changes in temperature and humidity. Printed paper products may from time-to-time exhibit curling/waving in text pages and cover. This may take up to 7 workdays to settle to a natural state. The Customer will inform the Company of this defect within the 7 workdays of receiving their order. The Company will then investigate the paper curling once a further 7 workdays have passed for the process to take place.
7.8. Storage. The Customer will not store books or boxes of books on a concrete or similar floor, against external walls as this will expose them to moisture or condensation. A dry, clean environment is recommended.
Inspection and Acceptance of Orders
The Customer shall inspect the order upon delivery. If the order has any defects, damage or shortages, the Company must be made aware of this within 7 workdays of delivery. If the Customer does not inform the Company on any defects, damage or shortage within 7 workdays, the order will be deemed as accepted by the Customer. Claims after this period will not be taken into consideration.
As a proof of the claim, the Customer needs to provide written explanations, visual evidence and physical samples based on the case.
If the Company requires a physical inspection of the product, The Customer must allow the Company access to collect and inspect the goods on site. Similarly, the Customer agrees to provide access to details about third parties as needed by the Company and is obliged to give and receive authorisation for on-site inspection and/or take-back (from third parties).
If it is understood that the defect, damage, or shortage is caused by the Company, the Company will rectify the issue by either repair, reprint, or refund. Any reprint will be subject to the Company’s current turnaround times and cannot be expedited.
Upon investigation, the Company will not be liable or under further obligation in relation to defect, damage or shortages that:
Arise from the Customer’s failure to inform the Company within the 7 workdays
Are within the Company’s accepted tolerances set out in clause 7 (Manufacturing Tolerances and Differentiations).
Arise when the order is in the hands of a third-party carrier.
Arise from general wear and tear of the goods.
Arise due to mistreatment or alterations of the goods by the Customer.
Arise due to the Customer making further use of the goods after giving notice of the error to the Company.
Arise due to the Customer not storing the goods in suitable conditions.
Proofs
The Customer must check thoroughly the proof, as once approved it is deemed correct and ready to go to print and the responsibility belongs to the Customer. The Company does not accept liability in such situations and has no obligation to check the Customer’s print file and information.
The Company will not commence printing until it has received a confirmation of approval.
The Company may request changes and adjustments in the print file. In such case, the Customer may accept and fulfil this request or cancel the order. The Company may also cancel the order if the Customer does not accept or fulfil the request.
Limitations of Liability
Whilst the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant its completeness or accuracy; nor does the Company commit to ensuring that the Website remains available or that the material on the Website is kept up-to-date.
To the extent permitted by applicable law, the Company excludes all representations, warranties and conditions relating to the Website and any work undertaken by the Company.
The Company is not liable for any indirect or consequential loss or damage arising, whether arising in tort, contract, or otherwise and the Company is not liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising.
Nothing in these terms and conditions shall exclude or limit the Company’s liability for fraud, for death or personal injury caused by the Company’s negligence, or for any other liability which cannot be excluded or limited under applicable law.
Except in relation to defects in the goods causing death, injury or damage to personal property, the Company’s liability for any loss or damage suffered by the Customer in respect of the goods shall be limited to the contract value of the goods or work undertaken.
The Company can accept no responsibility for loss or damage arising from the supply of goods under this contract unless the customer has fully complied with the notification of claims procedure.
The customer agrees to indemnify the Company and hold it and its employees harmless from any claims, demands, liabilities or proceedings arising from any breach of third-party rights in the printed material ordered, including but not limited to copyrights, and the customer will indemnify the Company in respect of any costs, expenses and fees including but not limited to legal fees the Company may incur in connection with the above.
Changes, Cancellation and Refunds
11.1. The Company’s products and services are “made to order”, tailored and personalized to each Customer’s requirements. Therefore, returns are only accepted if the goods delivered to the Customer is defective or damaged. Defective or damaged items must be reported within 7 workdays of delivery.
11.2. The process starts immediately after the print file has been uploaded. Once the process has started, the Company has no obligation to cancel or change the order. If the Customer has such requests, the Company may charge to cancel or change the order or give a new quotation, which means that the Customer is not entitled to a refund for this order.
If the customer has any questions or wishes to return an order, he/she should contact the Company and the Company will advise the customer of the procedure to follow.
11.3. Cancellation. Because the goods or services under this agreement are made to the Customer’s specifications and/or clearly personalised, the Customer has no right to cancel their order at any time. However, the Company may deduct the cost of any work carried out/produced and issue refunds if possible. Work carried out includes but is not limited to design, production costs and delivery fees. Any refunds due (at our discretion) will be paid within 28 days of the date that the Company receives the customer’s returned products or cancellation.
11.4. Changes. If the customers wish to make a change on the goods that he/she has ordered, they should contact the Company. The Company will inform the customer if the change is possible. If it is possible, the Company will inform the customer about any changes to the price of the goods, the timing of delivery or anything else which would be necessary as a result of the customer’s requested change and ask the customer to confirm whether he/she wishes to go ahead with the change.
11.5. Refunds. For refunds post product despatch, the Customer will be required to return any products for the Company to undertake an investigation, on receipt of which the Company will conduct an investigation and inform the Customer if the Company deems the product to be defective. If the investigation finds an error on the part of the Company, the Company will make the refund for the defective part or reprint the work. The refund will be made using the same method of payment that was used to purchase the products. Any refunds due (at our discretion) will be paid within 28 days of the date that the Company receives the returned products or cancellation. If the investigation finds the products not to be deemed defective, the Company will return them to the Customer. In no event shall the Company accept any liability or compensation in excess of the unit price of the defective product. This includes defects, defaults, errors, inaccuracies, and delays. No liability is accepted for damages to be paid by the Customer to third parties, profit loss, sales loss, loss of reputation, etc. For refunds pre-product despatch, these will be classed as order cancellation and will follow the process set out in clause.
11.6. If it is determined that a false claim has been made, any cost incurred due to the investigation, storage, or carriage shall be paid by the Customer.
Force Majeure
The Company is not responsible for failure or delay in the carrying out the obligations due to any cause outside the Company’s reasonable control (includes but not limited to war, pandemic, employee strikes, natural disaster, civil unrest, acts of terrorism, governmental action, etc.) or by inability to procure materials or articles except at higher prices due to any circumstances outside the Company’s control. In such circumstances, the Company shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to the customer.
Title
The Company retains title on all goods until full payment has been received.
Miscellaneous
The Company makes use of emailing or Whatsapp in order to communicate with the customer. The Customer agrees that these communications are contractually binding in the same way as properly signed and dated paper sent by post.
Where The Company provides goods or services without specific charge to the customer, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of those goods or service.
The Company prioritises the safety and well-being of its staff. P4P Online Printing LTD reserves the right to refuse service to anyone who harasses or offends anyone employed by P4P Online Printing LTD.
In order to protect our brand and reputation, P4P Online Printing LTD reserves the right to refuse service if the Company considers itself to be unable to fulfil an order or request to a standard deemed acceptable by the Company as a print provider.
Legal Notice and Advertising
The Company can, with the consent of the Customer, refer to them on products resulting from the contract in a suitable manner. The Customer may refuse consent only if they have a predominant interest in it.
The Company reserves the right, even without explicit permission of the Customer, to send reprints of orders as quality samples to third parties. Orders, quotations, blueprints, mails, emails uploaded files and approvals are accepted as evidence in case of both parties claims and objections.
Data Protection
The Company is extremely committed in the protection of the customer’s privacy and confidentiality. The Company understands that all users of the website are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not fall into the hands of a third party. The Company’s policy is both specific and strict. If the customer thinks the Company’s policy falls short of the expectations or that The Company is failing to abide by the Company’s policy, the Company should be informed.
The Company informs the Customer in detail about the kind, range, and purpose of the collection, processing, and use of the personal data that is necessary for the execution of orders as well as the customer’s right to object to the use of the anonymous user profile. The Customer’s data stored on the Company’s premises will be treated confidentially and will only be passed on to the Company’s partner enterprises when necessary for the execution of the order. The Customer’s data will not be passed on to other companies that do not belong to the Company’s business group for the purpose of advertising or market studies.
The Customer explicitly agrees to the collection, processing, and use of the personal data. The Customer may revoke the consent of storage and specific processing of their data at any time in writing or through the transmittal of an email to [info@printingforpublishers.co.uk]. This will mean a complete deletion of the profile from the database.
How the Company may use your personal information
Collection & Use. The Company does not disclose the Customer’s information to third parties. All personal information provided to the Company is used solely for the purpose of providing a product or service. The information that the Company collects allows them to communicate the order, update the Customer on the products, and provide assistance via email.
Identification and contact information, such as the Customer’s name and contact details. These details are collected to provide the Customer with the services which they request. Information does not identify any individual. This may be used in a general way by the Company or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. The Customer’s domain name and e-mail address are recognised by the Company’s servers and the pages that the Customer visit are recorded. This information is used in a collective way not referable to any particular individual, for the purpose of quality control and improvement of the website.
Financial information. This may include credit and debit card details provided to the Company over the telephone or by post. They are not stored once the payment has been authorised. The Company’s calls are recorded, however, financial or card details provided to them over the telephone are not recorded. All confidential and financial information is disposed of in a secure way.
Affiliate information. This is information given to the Company in the course of the Customer’s business, and the Company’s as the Customer has applied to join the Company’s affiliate scheme. Such information is retained for business use only. The Company undertakes to preserve the confidentiality of the information and of the terms of the relationship. This information is used to maintain The Company’s accounts and affiliate records.
Updating information. The Customer may review or update the personally identifiable information that the Company holds about the Customer. Please contact with the Company’s customer services via [info@printingforpublishers.co.uk]. To better safeguard your information, The Company will also take reasonable steps to verify the identity of the customer before granting access or making corrections to their information.
Information protection.The Company uses Secure Socket Layer (SSL) encryption on web pages where personal information is collected. This protects the confidential information provided by the customer while using internet transmission. The customer will be asked to provide their personal information to obtain a unique password allowing the customer to use the online service or to purchase online products.
The Company’s website and online services may use cookies. These cookies help to improve the website by giving them insight into how the site is being used. Specifically, they use Google Analytics to help them analyse trends in their pages. This allows them to deliver a useful and enjoyable experience to the Customers. This allows them to understand online behaviour and which elements of the website have been visited. By using their website, the Customer agrees, accepts and allows them to set and use cookies.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as the Company is aware. If the Customer has any questions regarding the confidentiality policy, they should contact the Company via [info@printingforpublishers.co.uk].
The customer’s personal information is used to identify or contact an individual person. The Customer will be asked to provide their personal information to obtain a unique password allowing them to use the online service or to purchase online products.
The Customer agrees and guarantees to keep the password secure. In any suspicious case, the Customer should contact the Company as soon as possible. All purchases, payments, orders, uploads, password change requests and confirmations will be deemed to be made by authorized persons if made via the account’s registered email. Even if the aforementioned actions are performed by unauthorized personnel or persons, they will be considered as actions of authorized persons. The Customer is fully responsible for the use of his/her account and for all communications made through the registered company email and fax.
Transmission and Archiving of Printing Data
If the Customer transmits printing data, regardless of the method used and especially in the case of the electronic transmission of printing data and exchange of data carriers, the Company accepts no liability for the transmission or safekeeping of the printing data. Printing data will not be archived by the Company. The Company will pay no compensation for lost data, and if data has to be searched for or reproduced, this will be the Customer’s obligation.
Applicable Law
The laws of the Republic of Turkey applies unless the validity of a Turkish law conflicts with mandatory regulations. Disputes are governed solely by Turkish law. In matters not covered by the General terms and conditions, the relevant legal provisions of Turkish law shall apply.
The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply.
Variation
The Company may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. In such case, the provisions of the previous contract will apply to orders placed before the new contract. For orders placed after the new contract, new provisions shall be applied.
If any part of this agreement becomes invalid due to legal regulations and changes, it will be accepted up to the nearest point of provision. If any part of this agreement is cancelled for any reason, the remaining part will be valid (after changes or cancellations). New provisions resulting from legal changes do not apply to past orders.